Refund Policy
Refund Policy – Deshi Mart
At Deshi Mart, we value your trust and satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund according to the following policy:
Conditions for Refund
1. The product must be returned within 7 days of delivery.
2. The product must be unused, unworn, and undamaged, and returned in its original packaging.
3. Proof of purchase (invoice/order ID) is required.
4. Refunds will not be provided for items that are:
- On clearance or sale.
- Opened consumables (e.g., food, supplements, cosmetics).
- Customized products made specifically for you.
Exchange Policy
- If the product delivered is wrong, defective, or damaged, you may request an exchange or refund.
- Replacement is subject to product availability.
Refund Method
- Refunds will be processed through the same payment method you used (e.g., bank transfer, mobile banking, or card).
- Refunds may take 5–10 business days depending on your payment provider.
Return Shipping
If the product was delivered wrong or defective, Deshi Mart will cover the return shipping cost.
For other cases, the customer is responsible for the return shipping fee.
Contact Us
For any refund or return-related queries, please contact us:
Phone: 01828009092
Email: deshimartofficial@gmail.com
Address: House 19, Road 5, Block C, Mirpur-2, Dhaka-1216, Bangladesh
